Returns and Refunds

The customer has the right to return the products without any reason within 14 days of receipt by informing Bio Orto via the return form at this link or by email at

In the event of withdrawal, all payments made to Bio Orto will be refunded, including delivery costs with the sole exception of additional costs in the event that the customer has chosen a more expensive type of delivery than the standard one.

Once the return has been received, Bio Orto will send a confirmation email with the shipping instructions once the return has been approved.

If approved, the refund will be made within 14 days from the day Bio Orto receives the return, using the same form of payment used for the purchase.

In any case, please refer to the provisions of art. 9 of the conditions of sale.